It is so much better to watch a game that is won through wonderful play than to watch a game lost by errors and dispirited performance. I guess the psychologists can get in there and lift the spirits so that the next time the game is played well whereas I am not sure what can be done to beat a better team.
He thought it was easier to wait silently for the moment to pass than to ask again what was said. All day he had to work out what people were saying, there various accents struggling against his poor hearing. And this time it wasn't a client but a friend, and the friend would let it pass, quietly, but what would the friend think? He was not a mind reader, no one is, really.